An Important Aspect of Any Successful Business is the Operations System

An important aspect of any successful business is the operations system. Consider a company such as McDonald’s. By many accounts, McDonald’s has an average-to-below-average product. Few people would argue that McDonald’s has the best hamburgers they have ever purchased. There is nothing spectacular about their pro ducts. Yet they are one of the most successful restaurant chains in the world. Why?

One thing that McDonald’s does well are systems — there are multiple systems in place. There may be price variations due to market conditions, but the menu is basically the same worldwide. Their branding is similar. Even though McDonald’s has independent operators at each location, they are required to follow the same system.

If a McDonald’s operator came to the corporate office and said, “I no longer want to sell the Big Mac. I am going to sell Greek salads instead,” corporate office executives would pull the license and terminate the agreement with that franchisee because the franchisee wanted to go outside the system.

Ask yourself what type of systems you have in place. If needed, can you replicate them in the same way that McDonald’s does?

What aspects of your business can you systemize? Think about it for a minute.

One challenge that entrepreneurs face is training someone to do the job they were hired for. Several of us have developed our skill set over a period of years; some of us have specialized training, and in many cases it is challenging to write on one sheet of paper exactly what it is we do, much less expect anyone to work-replicate. Basically, the problem arises because you haven’t invested the time to systemize.
It doesn’t have to be an overwhelming task.People Source International

For example, Henry Ford took the complicated process of building an automobile and broke it down into sections.

One worker sat in the same place and tied down bolts, another put a tire onto a rim, and another tightened four screws to lock the engine down onto motor mounts.

Henry Ford went through the entire process of manufacturing an automobile by using incremental steps that allowed him to mass-produce his product with a relatively unskilled labor force

Prior to Ford’s approach, automobile manufacturing was done as a customized solution with master craftsmen completing the work. This made automobile production expensive, slow and tedious.

Before you complain that your processes are too complex to systemize, think about the automobile and the amazing achievement Henry Ford accomplished. He independently re-created the way that manufacturing facilities run.

When you create systems and break up difficult tasks, you will discover new aspects about streamlining your business.

One system I have in place is the lead generation system through LinkedIn. I have developed scripts for our employees to use in making contact with individuals, members, and groups.

We contact group members with our first script. Depending upon the response from the prospect, my employees will send another script. This correspondence continues two or three times until my employees invite them to a call with a sales representative.

Prior to the call, our sales representative looks at the prospect’s profile information in LinkedIn. This helps our representative identify key information about the prospect. Then he or she sales uses a scripted presentation with the objective to enroll the client as a customer.

Does your business have something similar in place? Look at your business and ask yourself, how can you either automate or systemize different aspects of your business so that it produces predictable results. Look at each aspect of your business and go through this process, this will allow you to help duplicate yourself and maximize your company’s growth.

The Reasons Behind The Success of Outsourced Call Centers

The call center outsourcing industry is prospering since the past decade and the outsourcing businesses have witnessed a rapid growth in their business after the economic recession. There is a palathora or reasons why the call center outsourcing industry is experiencing such prosperity.

There are several reasons, which make outsourced call centers an attractive option for the business. The lines below discuss the jewels of outsourced call centers that attract the attention of the business.outsourced call centers

Low Cost:

The primary reason that makes the outsourced call centers so successful is their provision of service at a very low cost to the business. In these days of recession, a business would get any chance that helps it save cost. Therefore, when a business sees the outsourced call centers offering services at such a low cost compared to on-shore cost then it grabs the opportunity, which ultimately is the success of the call center provider.

Quality Human Resource:

Secondly, the quality of human resource in terms of the call center agents, which the outsourced call centers carry, is a great reason for the success of outsourced call center. As the call center service providers are professionals, therefore they hire professional agents with experience so that the business receives quality service, and in return, the call center gathers greater business.

Diversity in Service:

The other reason why businesses opt for outsourced call centers is that they offer great diversity in their services. An outsourced call center does not only provide telemarketing, rather they offer all sorts of inbound customer support services as well. Thus with the diversity in their offerings the outsourced call centers turn out to be a great option for business.

Conclusion:

In short, the diversity in the offerings, the quality of human resource, and the low cost make the call center services provider a worth opting option for business. The more businesses opt for a call center services provider, the more success for the service provider.

Tips To Consider Before Starting A Virtual Personal Assistant Service

The need of virtual assistance is quite in these days in the market. More and more businesses are looking for virtual assistant who could assist them in managing the business in a cost effective manner, along with increasing the productivity of the business.

Responding to this need of virtual assistance, many entrepreneurs and businesses are looking to step into virtual personal assistant service business. There are a few tips that a businessperson should consider before stepping into virtual personal assistant service business.

Virtual Personal AssistantNiche:

Firstly, you as a business owner should decide about the niche you are going to target for your virtual personal assistant service. Like whether, you are going to target businesses looking for assistants for call answering, for administrative assistance, or web designing.

Start Small:

When you are to start a virtual personal assistant business, you don’t need to start on a broader or greater level. Rather, you should take small steps and start the business by offering fewer services and then moving on to diversity and expansion.

Be Realistic:

When starting your virtual personal assistant business it is very important to be realistic in your approach. In start, every business owner wants the business to come no matter whatever it may be. You need to be cautious and never over commit to your clients, and only commit for the service, which you could realistically provide.

Networking:

For reception of projects, you need to do networking with businesses that would be in need of virtual personal assistant service. You need to bring in all your contacts and tell them about your offering, this way you can make your way in the market and be known as a virtual personal assistant service provider.

Bottom Line:

In short, if you wish to start you own virtual assistance service then you would need to shake your contacts, be realistic in your approach and start with small steps.

The Important Role Played By Outsourced Call Centers In Achievement of Business Goals

Every business has its goals. Some want to increase the number of their customers, some want to retain their existing customers, while there is other who wants to supersede the competition. No matter whatever the goals of the business are, every business wants to achieve and sustain them as long as possible.

Whether a business wants to increase its customers, retain them, or wants to supersede its competition, the outsourced call centers can help it achieve all these objectives. The lines below explain how outsourced call centers can help business in doing so.

Outsourced call centers

Increasing Customers:

If increasing of customers is the goal of the business then outsourced call centers can help the business achieve this goal effectively and efficiently. The outsourced call centers can help business to increase its customers by starting excellent outbound telemarketing campaigns. With experienced professional and persuasive script, the outsourced call centers push the prospects further into purchase cycle, making more sales for the business.

Customer Retention:

If retaining of customers be the goal of the business, then it can also be efficiently achieved with the help of outsourced call centers. The outsourcing companies provide inbound customer support services. With the inbound service provided by outsourced call centers, a business can easily retain the existing customers. The experienced agent of outsourced call centers know how to tackle and satisfy the customers, therefore, the customer stays loyal and happy with the business.

Cost Leadership:

Becoming a cost leader among the competitors is also one of the goals which outsourced call centers can help the business achieve. The services provided by outsourced call centers come at a very cheap price, moreover, after availing of call center services, a business saves the cost which might have been spent on infrastructure development and hiring of employees.

Bottom line:

In short, the call center outsourcing can help business retain customers, capture new customers, and become a cost leader in the market.

A Perfect And Productive Virtual Assistant Experience

Gone are the days when an entrepreneur had to go through the daunting task of conducting interview to hire an assistant. Thanks to outsourcing companies, now a business owner can simply give a job description to the outsourcing service provider and they arrange an assistant for the employer, who works virtually.

Virtual assistant is the rising concept in outsourcing industry and is a dire necessity for small business owners. The owners of startup businesses require a helping hand, which the outsourcing companies can provide in the form of virtual assistant. However, the employer needs to be very cautious in the selection process. The lines below give the right process of hiring a virtual assistant which makes the process productive.

Virtual AssistantFinding A Virtual Assistant:

The process starts by finding a virtual assistant. The employer gives a job description to the outsourcing company and it arranges an according VA. However, the employer needs to decide the way its going to require VA services. Some of the common ways are:

Task-Based VA- Hiring a virtual assistant for specific tasks and projects, so that it does not cost employer much, and secondly whenever the project finishes the virtual assistant does not cost the employer anymore.

Part-time VA- An Assistant that performs assigned tasks on daily bases in some certain hours of the day. This option is suitable for employers who want to cope up with additional work burden.

Full-time VA- Hiring a virtual assistant to perform full time duties is the need of businesses that plan to save cost and increase productivity in a long run.

Assigning Tasks:

An employer needs to be very cautious in assigning tasks to a virtual assistant. As it is the first time both the parties are working together, and it’s the information or work of the employer that is at risk, that is why the main responsibility lies on the shoulder of employer. The steps an employer can take in this regard are:

  • Create backup of all the information on which the virtual assistant is to work.
  • Provide in detail instructions to the virtual assistant.
  • Don’t consider the VAs a replacement of one’s self.
  • Explain the time deadlines to the assistant in a clear manner.

Once the employer finds the right VA, selects the right time duration for the service, assigns the tasks in the best professional manner, then it is guaranteed that the VA experience for the employer would be next to perfect and equally productive.

Challenges Faced By Call Centers in Los Angeles

Los Angeles is a city with great diversity. More than anything the city is the business hub of the state of California. There is a great diversity in the businesses operating in the city, therefore, with diversity, come the diverse demands of the businesses.

The major industry that caters the needs of the businesses are the call centers in Los Angeles. The call centers in the city have a tough job in satisfying the businesses, due to their diverse and increasing demands.

Call centers in Los Angeles

The primary challenge call centers in Los Angeles face is of coping up with the needs and wants of the businesses. The businesses in Los Angeles are highly demanding therefore, they want call centers in Los Angeles to perform optimally and provide a diversity of services. The businesses want an outbound telemarketing campaign that helps them in increasing sales, an inbound customer support desk that provides optimum services to the customer. All this and many more services are expected from call centers in Los Angeles. When it comes to inbound and outbound call center services, the businesses don’t compromise on quality no matter how much price they pay. Therefore, it is a very had job for call centers in Los Angeles to satisfy the businesses.

Secondly, the business in Los Angeles look for call centers on whom they can trust. Earning the trust of business is another great challenge the call centers in Los Angeles face. The call centers strive in providing best services and deal in a professional manner to earn the confidence of the business.

In short, for call centers based in Los Angeles have to strive a lot and face a lot of challenges to achieve success.

Tips For Weighing an Outsourced Inbound Call Center

Besides other several reasons, the major reason why businesses outsource their inbound call centers is that, primarily it is not core competency of the business, and secondly, with competent outsourced call centers in the market, a business tends to invest in them to receive high quality services.

There are several crucial factors a business needs to consider before opting for outsourced inbound call center service provider. A business must not blindly opt for any of the outsourced call center services; rather it should weigh the call center at different levels.

outsourced call center services

The prime objective of a business pertaining to the services of outsourced inbound call center should be the high level of professionalism. Therefore, a business needs to firstly inquire about the professional competency of the outsourced call centers. If the agents of the call center have the desired level of expertise, then a business should opt for the call center; otherwise, reject it no matter how low the cost be.

Secondly, a business should be sensible enough to differentiate a too good to be true outsourced inbound call center from the viable and realistic outsourced call centers. The call centers that offer services way far than what is offered in the market are to be strictly avoided.

Third and most important factor a business needs to consider while selecting outsourced inbound call center is the price. The prices vary from per minute to a dedicated agent in the outsourced call centers. A business needs to select the type of cost plan that suits the needs and requirements of the business, and not to spend lavishly.

Selection of outsourced inbound call center needs to be dealt with care and after proper weighing of all outsourced call centers available.

Marketing Advantages Provided By Inbound Outsourced Call Centers

 

The primary purpose of an inbound call center is to receive calls on the behalf of the business, and provide solution to all the queries and concerns of the customer. Businesses who have resources establish their own inbound call centers, on the other hand, businesses that are short on budget, hire call center services providers and outsource their call center.

Inbound outsourced call centers is a great way to provide customers with total satisfaction, in addition such call centers can also provide a business with great advantages from marketing perspective.

Inbound outsourced call centers

Enhanced Reliability:

An employee in the office working as a customer support agent cannot be relied upon, as the employee may be performing other tasks as well. However, when hired a call center services provider, all the customer’s issues, complaints, questions, and concerns are solved by the outsourced call centers agents in the most professional manner.

Round The Clock Service:

The employees of outsourced call centers are nothing like ordinary employees. It is a part of their job description to work round the clock in alternate shifts; therefore, the customer always receives support service.

Customer Satisfaction:

Call center services providers hire professional that have expertise in client dealing. Therefore, by availing the services of such a company a business ensures that the customer receives full satisfaction.

Customer Retention:

The top-notch services provided by inbound outsourced call center staff resolve all the concerns of the customer, leading to customer satisfaction, which consequently leads to customer retention.

Promotion:

The inbound outsourced call centers can also provide the marketing advantage of added promotion. The customer that calls the help desk can be provided with the additional promotion campaign that the business is running, this way two birds are killed with one stone.

In short, call center services provider offering inbound call center services, if effectively utilized can provide the business with great marketing advantages.